Standard delivery
Arrives in 3-5 business days for most orders.
Support
Shopping and service guide
From browsing to delivery, every step is clearly explained so you can find answers quickly.
How to shop
From inspiration to checkout in three clear steps.
Browse by room first, then filter by price, color, and material before confirming delivery and payment.
1. Explore ideas
Use categories and scene images to narrow down your options.
2. Compare details
Review dimensions, materials, and ratings before deciding.
3. Place your order
Confirm address, delivery, and payment at checkout.
Delivery options
Choose the delivery speed that matches your schedule.
Delivery windows are calculated by stock and location and shown clearly at checkout.
Scheduled delivery
Choose a time window for convenient handoff.
Store pickup
Pick up from selected stores, often faster.
Payment options
A secure checkout flow designed for test transactions.
HEMMA runs in demo mode and uses test payments only. No real charges are processed.
Cards
Supports major card brands with instant status checks.
Stripe Checkout
A hosted payment page with clear steps.
Order confirmation
You receive an order number after payment succeeds.
Assembly support
Clear guidance when you need help with setup.
Every item includes step-by-step instructions. For larger pieces, two people and floor protection are recommended.
Before you begin
Check parts and prepare a flat workspace.
During assembly
Pre-tighten first, then align the full frame.
Safety
Use anti-tip kits for tall storage furniture.
Returns policy
You still have time to decide after your order arrives.
This demo page shows the standard flow: submit a request, track review status, then receive refund confirmation.
Request window
Submit return requests within 30 days of delivery.
Item condition
Keep core packaging and all major components.
Refund
Approved returns are refunded to the original method in demo mode.
Contact us
We can help with shopping guidance and order questions.
Most requests receive a response within 24 hours on business days. For press inquiries, use the newsroom contact.
Support email
support@hemma-demo.com
Reply within 24h
Phone
+81 3-5555-0101
09:00-20:00 JST
Live chat
In-site chat window
Weekdays 10:00-18:00
FAQ
Quick answers to the six most common questions.
If your question is not listed here, please contact support.
How long does delivery take?
Standard delivery is usually 3-5 business days, confirmed at checkout.
Can I change my delivery address?
Address updates are possible before shipment after contacting support.
What payment methods are supported?
The demo shows card payments through Stripe Checkout.
Do products require assembly?
Most furniture requires light assembly and the difficulty is displayed on page.
Can items ship separately?
If stock timing differs, split shipment options may be shown.
Is this a live store?
No. This is a demo project with no real transactions.